Sports massage with Di Smart. 
Sports massage with Di Smart will be reopening on Wednesday 29th July.
New covid 19 restrictions apply:
Only 30 min appointments allowed and all patients to wear masks.
All patients to arrive 10 mins earlier to appointments to fill out covid 19 paperwork unless already filled out.
Payment by card please, no cash.
I So look forward to seeing u all again soon.
Many thanks Di

.

Coronavirus update 3rd June 2020. 

To all of our patients.

After being locked down for nearly 3 months we plan to begin to re-open on Monday 8th June.  

To begin with Beth and I (Danny) will return to our regular days and Nick plans to return on the 15th June.  

Diana Smart (sports massage) and Francis Rock (traditional Chinese medicine and acupuncture) hope to be able to return in early July.  

Legally, as osteopaths we have always been allowed to remain open but in the best interest of the health and safety of our patients, staff, family and friends we made the decision to cease working on the 23rd of March to help prevent the spread of Coronavirus (Covid-19).  

You are again able to book online at https://newquayosteopaths.setmore.com ,through our website or through our Facebook page.  You can still ring the office number to make appointments if necessary (01637 878645)

We will ring you back before the appointment to make sure that you haven’t had any of the following symptoms in the last 7 days:

  • High temperature
  • New persistent cough
  • Loss of smell or taste

And also, to make sure you haven’t had recent contact with anyone with confirmed or suspected Covid-19.  

We will NOT see you if this is the case!

When you arrive we will take your temperature using an infra-red forehead thermometer

We also ask that you try to follow the following guidelines when attending:

  • If you arrive early please wait in the car or outside if possible
  • We only want patients in the building so relatives or friends are asked to wait outside unless you need them to be present during your treatment or you are under 18.  
  • Leave handbags, jewelry and coats at home or in the car.  
  • If you have a face mask please wear it.  If not, we can provide one for you.
  • Please use the hand sanitiser in reception when you arrive. 
  • Please only use the loo if necessary and close the toilet lid when you flush to reduce aerosolization.  

 

All practitioners will wear appropriate PPE, masks, gloves and plastic aprons, during the treatment session and visors during certain procedures. 

 

Individuals at high risk from Covid-19

 

People over the age of 70

People under 70 with chronic (long term conditions such as:

  • Respiratory diseases (asthma or COPD)
  • Heart disease (such as heart failure)
  • Kidney disease
  • Liver disease (hepatitis)
  • Neurological conditions (Parkinsons or Multiple Sclerosis -MS)
  • Those with weak immune systems (HIV or through steroid medications)
  • Those who are seriously overweight
  • Pregnant women

 

If you fall into one of these categories please phone for advice as it is much safer than attending the clinic.  Although we try to mitigate transmission of the virus we cannot be 100% effective.  

At the current time we do not advise that you come for treatment unless absolutely necessary. If you insist on attending you will be asked to sign a disclaimer.  Treatment of these individuals is at the practitioners discretion.  They have the right to refuse treatment if they deem it unsafe. 

We hope to still provide an effective and efficient service and hope our changes don’t inconvenience you too much.  

We look forward to seeing you!

A full breakdown of our infection control procedure can be found below

 

If you have any questions please feel free to contact us via email. You can send each practitioner a specific email:

danny@newquayosteopaths.co.uk

nick@newquayosteopaths.co.uk

beth@newquayosteopaths.co.uk

Most importantly, please stay safe and well.

Best wishes
The team at Newquay Osteopaths.

COVID-19 (Coronavirus) infection control procedures as of June 1st 2020

 

We have implemented some changes to help keep our patients, our staff and their respective families and friends safe during the Coronavirus outbreak.  Please ask if you do not understand anything or if you require more information.  

 

Online booking

Patients who book online will see the following message –  

Covid 19.  To limit the spread – 

Please don’t enter the building until your appointment time. Bring a mask if you have one and come alone if possible – patients only in waiting room. 

If you have any symptoms of Coronavirus DO NOT ATTEND.    

 

Before arrival

All patients will have a pre-screening call to assess suitability for treatment. It may be possible to give information and exercises to prevent face to face consultations.  The call will screen for:

  • Symptoms of COVID 19 (e.g. high temperature or a new, persistent cough, loss of smell or taste) in the last 7 days?
  • Extremely clinically vulnerable patients
  • Additional respiratory symptoms or conditions e.g. hay fever, asthmas etc
  • Symptoms of COVID-19 in a family member or if a family member is in a high-risk category
  • Contact with someone with suspected/confirmed COVID-19 in last 14 days?

 

If the patient has any risk factors detailed above then face to face consultations will NOT be permitted.  

During the pre-screening call we shall also:

  • Inform of the risk of possible infection during face to face consultation – staff will document that they have informed the patient of risk associated with attending the clinic, and that they are not experiencing symptoms of COVID-19.  Although all measures will be taken to minimise this risk no procedures are 100% effective against the spread of such a highly infectious disease.  
  • Give the options for a telehealth consultation

 

Please can you leave extra items such as jewellery, bags, umbrellas or coats at home or in your car.   This is just another way to minimise cross contamination.  

 

On arrival

  • Arrive at the time of your appointment
  • If early please wait in the car or outside the building (observing social distancing) if possible.  
  • Only patients are permitted in the building (unless you want a chaperone to accompany you or you are under 18)
  • Please sanitise your hands upon entering the building using the hand sanitiser in reception
  • Please only use the toilet if absolutely necessary and close the lid before you flush.  
  • Please bring a mask if you have one.  If not we will supply you with one.
  • We will take your temperature using an infrared forehead thermometer.  

 

Please inform the clinic of any symptoms relating to Coronavirus as soon as possible – high temperature or a new, persistent cough, loss of smell or taste.  

Presence of any of these symptoms will mean we cannot treat you.  

 

Consultations

  • We will try our best to minimise contact time during the case history taking.  
  • Practitioners will be wearing masks, gloves and plastic aprons during the treatment session and visors during certain procedures.  
  • Gloves and aprons will be changed after every patient.  Masks will be changed when damp or at the end of the morning or afternoon sessions.  
  • Patients are asked to wear their own mask or we will provide one for them if necessary.  
  • Due to the risk of aerosolisation some procedures may be modified or not performed.  

 

Chaperones/family members in clinic rooms/reception/waiting area.  

  • One parent/guardian only with visits for children
  • No additional family members except if requested as a chaperone
  • Chaperones will be questioned re their exposure to any possible patients confirmed to have Covid-19 and will agree to have their temperature taken.  

 

Failure to adhere to these rules may force us to abandon treatment

Measures undertaken to minimise contamination with Covid-19.

 

After each treatment a chlorine-based surface cleaner will be used to wipe down:

 

  • Clinic rooms – plinths, plastic pillowcases, desk, door handles, equipment chairs – between each patient
  • Reception surfaces, doors and door handles, chairs, taps, card machines etc.?
  • Clinicians will wash hands thoroughly
  • Floors will be cleaned throughout the day using at least 60% alcohol sanitisers/wipes or bleach-based detergents
  • Rooms will be aerated after every patient by opening the windows. No fans will be used.  

 

Also:

  • PPE will be carefully removed and disposed of.  
  • PPE will be double-plastic bagged and left for 72 hours before removal, keeping away from other household/garden waste.  This can be placed in the normal waste for collection by the local authority. 
  • Cloths and cleaning wipes also bagged and disposed of with PPE

 

Other measures to reduce infection risk:

 

  • Plastic pillow cases have replaced linen so that they are easy to clean.  
  • The clinic rooms and waiting area have been decluttered to reduce possible sources for harbouring infection.   
  • Staggered appointment times between practitioners reduce cross over in the waiting area
  • Removed seating to allow a max of 2 seats, 2m apart in the waiting area. With staggered appointment times there should only ever be 1 person in the waiting room.  
  • Practitioner uniform to be changed at the end of the working day and bagged for transport home to wash.  Practitioners will NOT leave the clinic in their work uniform.  

 

Individuals at high risk from Covid-19

 

People over the age of 70

People under 70 with chronic (long term conditions such as:

  • Respiratory diseases (asthma or COPD)
  • Heart disease (such as heart failure)
  • Kidney disease
  • Liver disease (hepatitis)
  • Neurological conditions (Parkinsons or Multiple Sclerosis -MS)
  • those with weak immune systems (HIV or through steroid medications)
  • Those who are seriously overweight
  • Pregnant women

 

If you fall into one of these categories please phone for advice as it is much safer than attending the clinic.  Although we try to mitigate transmission of the virus we cannot be 100% effective.  If you insist on attending you will be asked to sign a disclaimer.  Treatment of these individuals is at the practitioners discretion.  They have the right to refuse treatment if they deem it unsafe. 

 

For confirmed cases of Coronavirus:

 

We will not knowingly see any patients with a confirmed positive test for Covid-19 until the 14-day incubation period has passed.  

If for some reason beyond our control we encounter a confirmed Covid-19 patient we will isolate for 14 days after the last exposure.  

 If patients experience symptoms within 2/3 days of visiting the clinic please ring and let us know so that any staff with direct contact to that individual can self-isolate.  

We will then inform anyone who had indirect contact with the patient so they monitor for symptoms (those with indirect contact with suspected cases COVID 19 do not need to self-isolate).

 

Permission to practice.  

 

UK legislation currently permits osteopaths to see patients.  In the government guidance and legislation issued to date, there is no prohibition on osteopathic clinics continuing to open to provide care for patients.   However, we made the decision to stop all treatments as we realised the dangers it offered to vulnerable and elderly patients as well as family members and friends.  

Now that some of the lockdown procedures are being relaxed, we are following advice from the government and our governing body (The General Osteopathic Council – GOsC) in order to reopen in the safest way possible.  

Patients currently need a ‘reasonable excuse’ to leave home. A reasonable excuse includes the need to seek medical assistance from a defined list of medical or health services, and this list includes osteopaths. 

 

 

Shockwave therapy

As from the beginning of January 2019 we will be able to offer shockwave therapy for the treatment of longstanding tendon problems such as Achilles tendinitis, plantar fasciitis/heel pain, patella tendonitis. This technology has been approved by NICE (National Institute for Clinical Evidence) as is currently in use within the NHS and private medicine systems in the UK. It may prevent your need for surgery! For more information see our web page. … http://newquayosteopaths.co.uk/shockwave-therapy/